After selecting if you would like weekly or bi-weekly service, we will assign you a mow day for each week or every other week based on the plan you decided was best for your lawn. That will be you assigned mow day unless we notify you of any changes. We do not guarantee certain time slots as we are constantly adding customers to our schedule which will impact our routing.
If you need to skip a service you may contact our office by 12PM the business day before your next service at (479) 616-1372.
Contact our office by 12 PM the business day before your scheduled service to guarantee a service change. If your service day is Monday then we must be notified by 12 PM on Friday.
You can reach us by telephone by calling (479) 616-1372 or by sending us an email via the client portal. We are happy to speak with you and answer any questions you may have concerning your service. Our hours of operation are Monday through Friday, from 9:00 AM to 5:00 PM.
- We bill you credit or debit card on file after your service has been completed
- We accept MasterCard, Visa, Discover, and Amex
- If a card is declined we'll contact you for new card information
- We will notify you of credit or debit card failures via email
- Future services will be paused until declined charges have been paid.
- You can alway access your account via our client portal.
We have a 24 Hour Satisfaction Guarantee. If you are not happy for any reason with your weekly lawn service please give us a call within 24 hours of service. We will send someone back to correct the issue as soon as possible. If we are notified after 24 hours we will note your account and the crew be notified of any issue. (Note: Bi-weekly lawn service does not come with a 24 hour guarantee as most issues could be corrected by going to a more frequent mow schedule.)
Rain or General Delay
We will notify you if we are experiencing any delays within your route.We mow in the rain unless it is a continuous down pour. We will pick up the schedule where we left off when the rain lets up, only if your lawn is not overly saturated. We will utilize Saturday and possibly Sunday’s in order to complete the week’s schedule if necessary.
If you want to request a skip, the office will need to be notified by 12 pm the business day before your scheduled service.
You may cancel service at any time simply call the office at (479) 616-1372 and we will be happy to assist you.
If you have a lock on your gate, please have it unlocked on your mow day. We recommend combo lock to ensure service. If we are unable to access your backyard the full charge still applies. If we cannot gain access to your backyard on more than 2 occasions, you will be charged a $10 trip fee to go back out and complete the service. If not we will just see you on your next mow day. (Note: Full service charge still applies if we only service front yard)
We prefer that all your pets be kept indoors and all gates unlocked on your mow day. Our crews are very careful about closing gates before they leave, but we do not guarantee that a pet will not escape from the yard, therefore, you are accepting our service with this provision. Oasis Property Maintenance is not responsible for lost or injured pets.
Yard Items And Debris
We trim around trampolines, playhouses, and lawn furniture. We do not move large items and appreciate you defining a border around objects to prevent any accidents.Items must be picked up from your yard on your mow day. Items may include: toys, dog bones, seasonal lawn decor, larger rocks, and hoses. These items are hazardous if hit by the mower blades and can result in serious damage to your property and our equipment, or serious injury to our crew or others.
All wiring must be protected or underground: A/C unit, lighting, electrical devices, phone and cable lines and PVC pipes, etc. We will not be responsible for damage to exposed sprinkler lines, plastic landscape lighting, dog fence lines, and other items that might touch the mower blades or wheels. Always protect your plants and trees with defined borders.Line Trimmers (weed-eaters) can rotate up to 14,000 rpm. This can cause marks on trees, fence, posts and many other items. Our crews will work carefully to prevent any damages from occurring. It is the homeowner’s responsibility to place a defined and protective border to prevent any damage from occurring.